FAQ
|
Ordering Questions |
| How long does will take to complete my
order? |
| How & when do I provide my personalization
details? |
|
My baby is due in 3 months,
can I place my order for announcements now? |
|
How much will
postage be to send my invitations/photo cards? |
|
I ordered photo announcements, how do I
send my photos to you? |
|
Can you use a professional
photo? |
|
Should I edit my photo before I sent it
to you? |
| Can I have my photo cards printed on cardstock
instead of photo paper? |
|
Shipping Questions |
|
How much is shipping? |
|
What method of shipping do you
use? |
|
|
Other Questions |
|
What payment methods do you
accept? |
|
Can I get a sample before I
order? |
|
What if there is an error with my
order? |
| Do you offer gift
certificates? |
| |
|
If you have any
additional questions that we did not answer please contact us
at
info@and-everything-nice.biz
|
|
Ordering Questions |
| How long does will take to
complete my order? |
|
You will receive a proof via
email within 2 business days of submitting your information and photo (if
needed). After you approve your proof, please allow up to 7 days for
your order to be completed. Proof approval is required on photo cards
& invitations only. Shipping time is 3 business days.
If you need your order sooner
please contact us prior to making your purchase at
info@and-everything-nice.biz We will
provide you with rush order information and express delivery
options.
Please be sure to include what you would like to order and
when you need it by. |
|
| How & when do I provide
my personalization details? |
|
Personalization information can be provided on
the product page when you are placing your order. Please be sure to
include any changes you would like from the sample (if any). If you do not
have your information at the time of purchase and prefer to provide it
later please make a note on the product page that you will provide your
details at a later time. We will hold your order until we receive your
information. |
|
|
|
My baby is due in 3 months, can I
place my order for announcements now? |
|
Yes, you can place your order and
submit your payment now. Then when you are ready you can choose your
design, provide us with your photos, and email your details to
us.
For Pre-orders over $150,
envelopes can be sent in advance for no additional shipping
charges.
For Pre-orders under $150, there is a $4 fee to cover the
additional shipping. |
|
|
|
How much will postage be to send
my invitations/photo cards? |
|
Postage is 1 - .42 cent
stamp for the following sizes... 4x6, 5x7, 4 1/4 x 5 1/2.
5x5
invitations/announcments
USPS requires an additional 14 cents postage
for the 5x5 square envelopes. By request only, we can substitute the 5x7
envelopes for no charge to avoid this fee. |
|
| I ordered photo
announcements, how do I send my photos to you? |
We offer several options
for you to provide your photos.
1. Photos can be uploaded on the
product page. If you receive an error that your poto is too large please
email the photo.
2. You can email your digital photos to photos@and-everything-nice.biz
3. You
can mail a traditional photo, please email us for a mailing
address.
(Traditional photos will be returned with
your completed order) |
|
| Can you use a professional
photo? |
|
Yes! We do require
written consent from the photographer or studio where the photo was taken.
We can only accept the original form. Copies or email submissions cannot
be accepted. |
|
| Should I edit my photo
before I sent it to you? |
|
No, please send your
original unedited photo.
We will make any necessary
corrections including, but not limited to:
Cropping
Red Eye
Correction
Converting to Black & White
Converting to Black &
White, and then bringing color back in on certain elements, eyes, blanket,
bow, etc.
Color Correction
Sharpen the image
Remove people/items
from the background
|
| Can I have my photo
cards printed on cardstock instead of photo paper? |
|
Yes! We are in the
process of adding cardstock as an option on all of our photo
cards. If the card you are interested in does not have
cardstock as an option please contact us and we will set it up for
you. | |
|
Shipping Questions |
| How much is
shipping? |
Shipping is a flat rate of
$7.99 for all U.S. orders. For International or Rush orders please contact
us for a shipping quote at info@and-everything-nice.biz |
|
| What method of shipping do
you use? |
|
For U.S. orders we use
USPS Priority Mail, which takes 3 business days.
Photo card rush orders
are shipped via UPS, which takes 2 business
days. |
|
|
Other Questions |
| What payment methods do you
accept? |
|
We accept Visa,
Mastercard, American Express and Discover
Paypal
Money orders &
checks (Personal checks will be held for 4 days before an order is
started) |
|
| Can I get a sample before I
order? |
|
Yes, we can send a printed sample
for invitations & announcements only. Samples are limited to 1 per
person. The sample is a generic sample with no personalization
information. There is a fee for additional samples.
Please contact us
at info@and-everything-nice.biz
Be sure to include
the following - Name, Address, What item you would like a sample of.
Please allow up to 10 days for samples.
If you would like to receive a
free email sample using your photos & information please follow the
instructions at this link http://and-everything-nice.biz/shop/request-a-free-proof/info_25.html
|
|
| What if there is an error
with my order? |
|
After a proof has been
approved we cannot reprint your order unless there is a printing error
made by us. If there is a printing error we will reprint your order
using the original processing option chosen on your order.
Color
varitations:
The color on your printed order can be different depending
on the settings on your monitor. Our monitors are calibrated to
our printers settings so that the colors we see match what is printed.
There is unfortunately no way for us to adjust the online versions as
every customers monitor is different.
If there is a typo/spelling
error:
Orders with a Proof: We
will unfortunately not be able to reprint your order after a proof has
been approved. Please double check all spelling and details on your proof
to ensure accuracy.
Orders without a Proof: If there is a
spelling error/typo and the spelling error/typo was provided by the
customer we will not be able to reprint your order. Please double check
your spelling/details when you provide your details, we copy & paste
all details provided by customers. |
|
| Do you offer gift
certificates? |
|
|
|
|
|
If you have any
additional questions that we did not answer please contact us
at
info@and-everything-nice.biz
We will contact you within 48
hours.
We respond to ALL emails.
If you do not get
a response please check your spam box
or re-submit your
comment/question.
If you re-submit your
question please inlude your phone number so we can contact you by phone if
needed.
Email will be our primary method of
contact. |
